Our Professional Team

Meet the dedicated experts committed to your business success.

Experts at Your Service

Our diverse team combines years of experience in customer support, administration, and bilingual communication to deliver exceptional results for our clients.

Esteban Builes

CEO

Visionary business leader & BPO expert. Esteban is a seasoned BPO and business strategist with a 10+ year track record of driving sales excellence and operational growth. As the visionary behind Kateby Connect, they launched the company with a dual purpose: to deliver unparalleled ROI for clients while establishing a workplace culture where talent genuinely thrives. Known for their forward-thinking approach to management, Esteban ensures that Kateby Connect stays ahead of industry trends, providing our global clients with seamless solutions and our internal teams with a motivating, empowering ecosystem.

Freddy Cardona

IT Manager

Freddy oversees the robust technology network that powers our call center. With over 10 years of experience he brings a calm, analytical approach to high-stakes IT management, ensuring data security and uninterrupted connectivity. Freddy’s rapid-response mentality means our technical foundation is always strong, reliable, and ready to scale.

Sebastian Sanchez

Software Engineer

Senior Software Engineer Sebastian is the architect behind our platform’s speed, security, and scalability. With over 5 years of experience in full-stack development, he specializes in turning complex technical challenges into seamless, user-friendly digital experiences. When they aren't writing clean, efficient code, he is busy exploring the latest frameworks and ensuring our infrastructure is built for the future.

Felipe Ramirez

Team Leader

Behind every exceptional interaction with our patients and clients is Felipe’s leadership. With over 3 years of experience in the healthcare sector, they guide, train, and motivate our support team to ensure every inquiry is handled with the utmost empathy, precision, and professionalism. For Felipe, success isn't just about resolving issues—it's about providing peace of mind and genuine support to those who need it most.