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Terms And Conditions

Last Updated: 03/10/2025
 

These Terms and Conditions ("Agreement") govern your use of the services provided by Kateby Connect. By accessing or using our website and services, you agree to be bound by these terms. If you do not agree, please do not use our services.
 

1. Services Provided

Kateby Connect offers virtual services, including but not limited to call center solutions, virtual front desk support, and administrative assistance. We reserve the right to modify, update, or discontinue any service at our sole discretion.
 

2. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information when required.

  • Use our services for lawful purposes only.

  • Not engage in fraudulent, abusive, or harmful activities.

  • Maintain the confidentiality of any sensitive information shared with us.

Failure to comply with these responsibilities may result in termination of services.
 

3. Accuracy and Human Error Disclaimer

While we strive for excellence, our services are provided by human agents, and errors may occur. We do not guarantee error-free service and shall not be liable for any mistakes, miscommunications, or omissions arising from human error. You acknowledge that occasional inaccuracies may occur and agree to notify us of any issues promptly so that we may address them.
 

4. Limitation of Liability

To the fullest extent permitted by law, Kateby Connect, its employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of:

  • The use or inability to use our services.

  • Errors, inaccuracies, or omissions in our service.

  • Any unauthorized access to or use of our systems and data.

  • Delays, service interruptions, or data loss caused by technical failures.

Our total liability, under any circumstances, shall not exceed the total amount paid by you for services within the last three (3) months.

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5. No Guarantee of Performance

While we aim to provide high-quality service, we do not warrant that our services will always meet your expectations, be uninterrupted, timely, secure, or error-free. We make no guarantees regarding outcomes, performance, or business success resulting from our services.

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6. Indemnification

You agree to indemnify and hold harmless Kateby Connect, its employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of our services, violation of these terms, or infringement of any third-party rights.
 

7. Confidentiality

Both parties agree to maintain the confidentiality of sensitive information exchanged during service use. However, we are not responsible for data breaches caused by third-party service providers, cyber-attacks, or user negligence.

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8. Service Modifications and Termination

We reserve the right to modify, suspend, or terminate services at any time without notice. We may also terminate or restrict your access to our services if you violate these terms or engage in any misconduct.

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9. Refund and Cancellation Policy

  • Refunds, if applicable, will be considered on a case-by-case basis and are not guaranteed.

  • You may cancel services by providing written notice at least [Insert Notice Period] days in advance.

  • Any outstanding balances must be settled before cancellation takes effect.
     

10. Third-Party Services

We may use third-party vendors to assist in providing services. We are not responsible for their actions, data security, or any issues arising from their use. You agree that we shall not be held liable for third-party service failures.
 

11. Force Majeure

We are not responsible for any failure or delay in service caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war, cyber-attacks, labor disputes, technical failures, or government restrictions.
 

12. Dispute Resolution

  • Any disputes arising from these terms shall first be attempted to be resolved through negotiation.

  • If unresolved, disputes shall be settled through binding arbitration in Bogotá, Colombia, in accordance with Colombian arbitration laws.

  • You waive any right to participate in a class-action lawsuit against Kateby Connect.
     

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any legal claims must be filed in the appropriate courts of that jurisdiction.
 

14. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our services after modifications constitute acceptance of the revised terms.

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15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Kateby Connect
Virtual Services
business@katebyconnect.com
 

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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